Customer Assistance Services
e-Solutions has created the following technical assistance services in order to bring more effectiveness to our Customers contact centre operations and increase system availability:
Standard maintenance service :
The standard service includes response to common technical questions, cialis buy viagra approved
to inquiries related with the performance of Products, viagra or the diagnostic and solution to technical problems.
The standard maintenance contract services generally include:
24×7 maintenance service :
Customers can subscribe to an extended 24/7 emergency service for round the clock support.
The 24×7 contract services generally include:
Premier Support :
e- Solutions has services of proactive management in order to help to eliminate any problems in the initial stages, when they are less expensive and easier to solve, increasing the overall availability and efficiency of the systems.
premier support services are complementary to standard and 7×24 maintenance contracts.
Premier Support include a set of proactive services whose main goal is to detect problems and conflicts before they happen throughout periodically systems and applications checking, resulting in sets of suggestions presented on customer reports.
Premier support services include basic proactive services with our without TAM, one-off Auditing Packages, regular Patch Installation and periodical software’s tuning.
Resident Engineers (TAM-Technical Account Manager)
The TAM will build persistent relationships with customers, understand their goals, and ensure that those goals are met.
Ongoing communication, reporting, and training maximize knowledge and effective use of Contact center products and services, increasing business efficiency is one of the TAM’s roles. The TAM also increases technical support efficiency by constantly monitoring timely resolution of issues and their escalation.