Modern organizations are looking for the most cost-effective ways of handling customer service across multiple interaction channels face-to-face, discount viagra cialis sale phone, viagra buy treat email, sovaldi and Web. An effective multichannel solution must be able to manage multichannel contacts and still have the ability to reduce operational and support costs. By utilizing a multichannel solution, organizations can understand their customers’ needs and then use this information effectively to promote customer satisfaction, loyalty, and profitability. At the same time, organizations can decrease their costs per call, agent turnover, and call talk time.
ESH with Altitude Software delivering a unified customer interaction solution that recognizes the customer and intelligently applies consistent business rules across all channels. Altitude uCI (unified customer interaction) is a comprehensive, fully integrated solution that enables organizations to manage customer interactions in a multimedia contact center environment.
The Altitude uCI product suite allows companies to interact with their customers in a personalized way by keeping the history of previous interactions and maintaining the context of interactions with the get viagra now customer whilst moving from one channel to another. The Altitude uCI suite allows companies to manage not only the various touch points of the organization – for both self-service and assisted interactions across voice, email, and Web channels – but also enables the company to optimize the long-term value of each customer relationship.
Altitude uCI provides a unified touch point management tool, enabling a consistently unified customer experience across all interaction channels. The Altitude uCI suite
provides customer retention mechanisms, such as identification, personalization and female viagra sale routing based on customer information, business rules, agent skills and service levels.